# Parcel Claim

> Parcel Claim is the refund letter AI that has actually read each platform's official policies. Unlike generic AI writers or ChatGPT wrappers, every generated letter is grounded in a clause-level analysis of Amazon A-to-Z Guarantee, TikTok Shop Buyer Protection, Temu Purchase Protection, Shein return policy, eBay Money Back Guarantee, and AliExpress Buyer Protection — and ships with explicit citations so support agents cannot dismiss it as another AI template.

## Absolute Boundaries
- **Writing Assistance Only:** Parcel Claim is a self-service writing aid, NOT a legal, representative, or claim-filing agency.
- **No Direct Action:** We do NOT submit claims on behalf of users, contact customer support directly, or act as legal representation.
- **No Guaranteed Outcomes:** Refund approvals depend entirely on platform policies and merchant discretion.

## Key Differentiators (Why Parcel Claim)
- **Policy-Backed Claims:** Every letter is grounded in a deep analysis of platform-specific merchant and buyer-protection policies (e.g., Amazon A-to-Z Guarantee, TikTok Shop Buyer Protection, eBay Money Back Guarantee, AliExpress Buyer Protection).
- **Embedded Policy Citations:** Generated letters reference explicit clauses and official guidelines from the respective platform to maximize approval probability.
- **Rule-Engine Accuracy:** User claim scenarios are cross-referenced against platform terms via a structured rule engine before generation — preventing AI hallucinations and generic filler.
- **Zero-Friction Copy-Paste:** Output is structured native English, ready to be pasted directly into platform live-support chat, dispute forms, or email tickets.

## Target Audience
Cross-border and overseas online shoppers dealing with lost packages, damaged items, incorrect deliveries, wrong items, or delayed shipments on supported e-commerce platforms.

## Frequently Asked Questions (Full Text)

### How does Parcel Claim work?
Tell us what went wrong with your package. Our AI generates a professional English claim letter citing the actual platform refund policy. Copy, paste into your email client, and send. Most refunds arrive within 3-5 business days.

### Which platforms are supported?
Amazon, TikTok Shop, Temu, Shein, eBay, AliExpress, Walmart, Target, Wayfair, Best Buy, Etsy, and Mercari. We extract and structure the official refund policy of each platform so your letter is grounded in their own rules, not generic templates.

### How much does it cost?
Two options: $1.99 per letter (one-time, refundable if AI generation fails), or $9.99/month VIP for unlimited letters. New accounts also get a 7-day free VIP trial - no payment needed.

### Do you upload my photos?
No. Photos stay on your device. We never upload evidence; the claim letter references the facts you describe in your own words.

### What if my refund is rejected?
You can regenerate the letter with different wording and try again, or escalate to your platform official dispute channel (e.g. A-to-Z Guarantee on Amazon). We do not guarantee any specific outcome - refund decisions are made entirely by the platform.

### Is my data private?
Yes. We never sell your data. Order details are stored only to power your claim letter; you can delete your account and all data anytime from your profile.

### How do I get a refund from Amazon for a late delivery?
Open your order on Amazon, tap "Problem with order", choose "Delivery never arrived" or "Late delivery", and request a refund. Amazon guarantees refunds for Prime orders past their ETA. Our AI generates a stronger Amazon refund letter citing the A-to-Z Guarantee in 60 seconds.

### How long does Temu take to refund?
Temu refunds to your original payment method within 5-10 business days after the dispute is approved. Items over $5 that arrive late get a full refund plus a $5 credit. Generate a Temu late-delivery refund letter with our AI claim letter generator.

### Can I get a refund from Shein without returning the item?
Yes. Shein's returnless refund policy covers items under $15 and items lost in transit. For higher-value items, you can request a refund if the item is defective or not as described. Our AI generates a Shein refund letter citing the On-Time Delivery Guarantee policy.

### What is eBay Money Back Guarantee and how do I claim it?
eBay MBG covers items not received, damaged, or not as described within 30 days of delivery. Open a request in Purchase History, give the seller 3 business days, then escalate to eBay. eBay typically responds in 48 hours. Generate an eBay MBG claim letter with our AI generator.

### How does AliExpress Buyer Protection work?
AliExpress BP gives you 15 days after delivery confirmation (or 60-120 days from ship date) to dispute items. File a dispute via the order page, give the seller 3 days, then escalate to AliExpress. Our AI generates an AliExpress dispute letter citing the official BP policy.

### What should I write in a refund email?
Four parts: order number, problem statement, policy citation, and clear ask. Tone: factual, not emotional. Specific, not open-ended. Our AI writes the full letter grounded in the platform's official policy - try our refund email generator.

### Does TikTok Shop refund to original payment?
Yes, TikTok Shop refunds to the original payment method within 5-10 business days after the dispute is approved. Generate a TikTok Shop refund letter with our AI claim letter generator, citing the official Buyer Protection policy.

### Can AI write a refund letter that actually works?
ChatGPT invents clauses. We extract the exact policy text from each platform and inject it verbatim into your letter. The rule engine checks your scenario against platform eligibility before AI writes. Read our comparison of AI refund letter generators.

## Buyer Guides & Policy Breakdowns (Index)

### AliExpress Buyer Protection Guide: How to Get a Refund in 2026
URL: https://parcelclaim.app/guides/aliexpress-buyer-protection-guide
Published: 2026-07-15

Step-by-step process to file an AliExpress dispute under Buyer Protection for non-delivery, damaged goods, and SNAD claims.

### AliExpress Late Delivery Refund: Coupon + Dispute Strategy
URL: https://parcelclaim.app/guides/aliexpress-late-delivery-refund-guide
Published: 2026-07-10

How to claim AliExpress late-delivery compensation and escalate to dispute if the seller does not respond.

### AliExpress Package Arrived Empty: How to Get a Refund (2026)
URL: https://parcelclaim.app/guides/aliexpress-package-arrived-empty
Published: 2026-08-02

How to file an AliExpress dispute when the package arrives empty, with evidence requirements and 90%+ approval rate tactics.

### Amazon Damaged Package Refund: Request, Return, and Reimbursement
URL: https://parcelclaim.app/guides/amazon-damaged-package-refund
Published: 2026-07-12

File a refund request for a damaged Amazon package through A-to-Z Guarantee, with escalation tips for denied claims.

### Amazon Late Delivery Refund: A-to-Z Claim Letter Templates
URL: https://parcelclaim.app/guides/amazon-late-delivery-refund
Published: 2026-07-05

English claim letter templates to request a refund when Amazon delivery is later than the guaranteed date.

### Amazon Missing Package: A-to-Z Guarantee Claim Guide
URL: https://parcelclaim.app/guides/amazon-missing-package-a-to-z-guarantee
Published: 2026-07-18

How to claim a refund for an Amazon package marked Delivered but not received, including the A-to-Z claim timeline.

### How to Get a Refund for the Wrong Item from Amazon (2026 Guide)
URL: https://parcelclaim.app/guides/amazon-wrong-item-received
Published: 2026-08-02

Amazon wrong item received step-by-step process, including how to file an A-to-Z claim if support declines.

### eBay Item Not As Described: How to Win a SNAD Claim (2026 Guide)
URL: https://parcelclaim.app/guides/ebay-item-not-as-described
Published: 2026-08-02

eBay SNAD claim playbook with evidence requirements and Money Back Guarantee escalation tactics.

### eBay Late Delivery Refund: Money Back Guarantee Process
URL: https://parcelclaim.app/guides/ebay-late-delivery-refund-guide
Published: 2026-07-08

Request an eBay refund under the Money Back Guarantee when an item arrives later than the estimated delivery date.

### eBay Money Back Guarantee: Full Claim Walkthrough for 2026
URL: https://parcelclaim.app/guides/ebay-money-back-guarantee-guide
Published: 2026-07-20

Complete walkthrough of eBay Money Back Guarantee eligibility, SNAD claims, and the dispute escalation process.

### eBay Seller Not Responding: How to Escalate and Win a Dispute
URL: https://parcelclaim.app/guides/ebay-seller-not-responding-dispute
Published: 2026-07-22

Practical steps and appeal letter template when an eBay seller does not respond to your refund request.

### FedEx Lost Package: How to File a Claim and Get a Refund (2026)
URL: https://parcelclaim.app/guides/fedex-lost-package-claim
Published: 2026-08-02

Step-by-step FedEx claim process for lost, damaged, or missing contents packages, plus seller/marketplace escalation.

### Shein Wrong Size or Color Refund: How to Get Your Money Back (2026)
URL: https://parcelclaim.app/guides/shein-wrong-size-refund
Published: 2026-08-02

Shein size chart wrong? Got the wrong color? How to file a returnless refund or free return shipping claim.

### Shopify Chargeback Template Guide: Win the Dispute
URL: https://parcelclaim.app/guides/shopify-chargeback-template-guide
Published: 2026-07-25

How to write a successful Shopify chargeback dispute response with a pre-built letter template for buyers.

### Shopify Refund Denied? No-Platform Buyer Recovery Options
URL: https://parcelclaim.app/guides/shopify-refund-denied-no-platform-guide
Published: 2026-07-25

Recovery options when a Shopify merchant denies your refund request and the platform does not mediate disputes.

### Target Refund Policy: Target Circle & RedCard Refund Guide (2026)
URL: https://parcelclaim.app/guides/target-refund-policy-guide
Published: 2026-08-02

Target 90-day returns, Target Circle 360 perks, RedCard refund timing, Drive Up dispute process.

### Temu Damaged Package Refund Without Return (2026 Guide)
URL: https://parcelclaim.app/guides/temu-damaged-package-no-return
Published: 2026-08-02

Temu damaged item refund without shipping back, photo evidence requirements, processing time, escalation tactics.

### Temu Late Delivery Policy: Purchase Protection Refund Steps
URL: https://parcelclaim.app/guides/temu-late-delivery-policy
Published: 2026-07-06

How to claim Temu Purchase Protection compensation for late shipments, with letter templates for the dispute form.

### TikTok Shop Counterfeit Refund: How to Get Your Money Back (2026)
URL: https://parcelclaim.app/guides/tiktok-shop-counterfeit-refund
Published: 2026-08-02

TikTok Shop counterfeit claim process with 3-5 photo comparison evidence, Buyer Protection coverage, and 24-hour review.

### TikTok Shop Package Not Received: Buyer Protection Dispute
URL: https://parcelclaim.app/guides/tiktok-shop-package-not-received
Published: 2026-07-14

File a TikTok Shop dispute for a non-delivered package, with letter templates that escalate through Buyer Protection.

### UPS Package Stuck in Transit: How to Get a Refund (2026)
URL: https://parcelclaim.app/guides/ups-package-stuck-refund
Published: 2026-08-02

UPS package stuck for 5+ days? How to file a UPS trace, insurance claim, and seller/marketplace escalation.

### USPS Package Not Delivered: How to Get a Refund (2026)
URL: https://parcelclaim.app/guides/usps-package-not-delivered-refund
Published: 2026-08-02

USPS package marked delivered but missing? Stuck in transit? Missing Mail search + insurance claim process.

### Walmart Refund Policy: Complete 2026 Guide for Online Orders
URL: https://parcelclaim.app/guides/walmart-refund-policy-guide
Published: 2026-08-02

Walmart 90-day return window, Marketplace seller rules, free return shipping, refunds without receipt.

### Refund Letter Escalation After Denial: How to Push Back (2026)
URL: https://parcelclaim.app/guides/refund-letter-escalation-after-denial
Published: 2026-08-02

Initial claim denied? Here is the step-by-step escalation playbook for Amazon, eBay, Temu, TikTok Shop, Shein, AliExpress, Walmart, Target, Wayfair, Best Buy, Etsy, Mercari. Includes 3 letter templates for the second appeal.

## Official Blog (Index)

### Amazon A-to-Z Guarantee 2026 Policy Changes: What Buyers Need to Know
URL: https://parcelclaim.app/blog/amazon-a-to-z-2026-policy-changes
Published: 2026-07-20

A breakdown of the 2026 Amazon A-to-Z Guarantee policy updates and how they affect eligibility windows for refund claims.

### How to Write a Refund Email That Actually Gets a Reply
URL: https://parcelclaim.app/blog/how-to-write-a-refund-email
Published: 2026-07-12

Practical writing framework for refund request emails, including tone, evidence structure, and platform-specific phrasing.

### 5 Things That Make a Refund Letter Actually Get Approved (2026)
URL: https://parcelclaim.app/blog/how-to-write-refund-letter-that-works
Published: 2026-08-02

Qualitative patterns observed in successful refund letters across major platforms. Industry observations of what works and what doesn't — without controlled study claims.

### Package Marked Delivered But Not Received: What to Do (2026)
URL: https://parcelclaim.app/blog/package-marked-delivered-but-not-received
Published: 2026-08-02

Step-by-step for Amazon, FedEx, UPS, USPS when tracking shows delivered but package is missing, including prevention tips.

### Parcel Claim vs ChatGPT for Refund Letters: Which Actually Wins?
URL: https://parcelclaim.app/blog/parcelclaim-vs-chatgpt
Published: 2026-08-02

Side-by-side comparison with 50 real refund requests. ChatGPT invents clauses, Parcel Claim cites actual platform policy.

### Refund Letter Template with Photo Evidence (Copy-Paste 2026)
URL: https://parcelclaim.app/blog/refund-letter-template-photo-evidence
Published: 2026-08-02

How to mention photo evidence without sounding like a robot. Includes 3 copy-paste templates for Amazon, Temu, TikTok Shop.

### 5 Platforms With the Strongest Buyer Protection in 2026
URL: https://parcelclaim.app/blog/platforms-strongest-buyer-protection-2026
Published: 2026-08-02

Which e-commerce platforms offer the strongest buyer protection policies in 2026? Honest comparison of Amazon, eBay, AliExpress, Etsy, Temu, TikTok Shop, and others — based on official published policies.

### Refund Letter Generator vs. Hiring a Lawyer (2026 Comparison)
URL: https://parcelclaim.app/blog/refund-letter-generator-vs-lawyer
Published: 2026-08-02

When does it make sense to use an AI refund letter generator versus hiring a consumer protection lawyer? Cost, time, effectiveness — the honest comparison.

### When to File a Credit Card Chargeback Instead of a Refund Request (2026)
URL: https://parcelclaim.app/blog/when-to-chargeback-instead-of-refund
Published: 2026-08-02

Sometimes a chargeback is faster and more effective than a platform refund request. Here is the decision tree, the chargeback process for Visa/Mastercard/Amex/Discover, and when chargeback beats refund.


## Refund by Problem Type
- [Problem Hub](https://parcelclaim.app/problem) — Browse all 5 refund scenarios
- [Late Delivery Refund](https://parcelclaim.app/problem/late-delivery): How to get a refund for any late delivery. Compare policies across 12 platforms.
- [Missing Item Refund](https://parcelclaim.app/problem/missing-item): How to get a refund for a missing or never-arrived package. 12-platform comparison.
- [Damaged Package Refund](https://parcelclaim.app/problem/damaged-package): How to get a refund for a damaged package. 12-platform comparison.
- [Wrong Item Refund](https://parcelclaim.app/problem/wrong-item): How to get a refund for receiving the wrong item. 12-platform comparison.
- [Wrong Address Refund](https://parcelclaim.app/problem/wrong-address): How to get a refund when your package is delivered to the wrong address.

## Evidence Guides
- [Photo Evidence for Refund](https://parcelclaim.app/evidence/photo): How to photograph damaged or wrong items for a refund claim.
- [Video Evidence for Refund](https://parcelclaim.app/evidence/video): When and how to record video evidence for refund claims.
- [Receipt and Order Proof](https://parcelclaim.app/evidence/receipt): Where to find order confirmations and payment receipts.
- [Communication Logs](https://parcelclaim.app/evidence/communication): How to capture chat logs and seller messages.

## Late Delivery by Days
- [Package 1 Day Late](https://parcelclaim.app/late-delivery/1-day): Refund options when your package is 1 day late.
- [Package 3 Days Late](https://parcelclaim.app/late-delivery/3-days): Refund options when your package is 3 days late.
- [Package 1 Week Late](https://parcelclaim.app/late-delivery/7-days): Refund options when your package is 7 days (1 week) late.
- [Package 2 Weeks Late](https://parcelclaim.app/late-delivery/14-days): Refund options when your package is 14 days (2 weeks) late.
- [Package 3 Weeks Late](https://parcelclaim.app/late-delivery/21-days): Refund options when your package is 21 days (3 weeks) late.
- [Package 1 Month Late](https://parcelclaim.app/late-delivery/30-days): Refund options when your package is 30 days (1 month) late.
- [Package 45 Days Late](https://parcelclaim.app/late-delivery/45-days): Refund options when your package is 45 days late.
- [Package 2 Months Late](https://parcelclaim.app/late-delivery/60-days): Refund options when your package is 60 days (2 months) late.

## Platform-Specific Refund (5 disputes × 12 platforms)
- [Amazon Late Delivery Refund](https://parcelclaim.app/platforms/amazon/late-delivery): Get a refund for late Amazon delivery. A-to-Z Guarantee eligibility window and dispute steps.
- [Amazon Missing Package Refund](https://parcelclaim.app/platforms/amazon/missing-item): Refund for a missing Amazon package. A-to-Z Guarantee claim process and timeline.
- [Amazon Damaged Package Refund](https://parcelclaim.app/platforms/amazon/damaged-package): Refund for damaged Amazon package. Photo evidence requirements and A-to-Z escalation.
- [Amazon Wrong Item Refund](https://parcelclaim.app/platforms/amazon/wrong-item): Refund for receiving the wrong item from Amazon. Returnless refund eligibility and dispute steps.
- [Amazon Wrong Address Delivery Refund](https://parcelclaim.app/platforms/amazon/wrong-address): Refund when Amazon delivers to the wrong address. A-to-Z Guarantee claim process.
- [TikTok Shop Late Delivery Refund](https://parcelclaim.app/platforms/tiktok/late-delivery): Refund for late TikTok Shop delivery. Buyer Protection eligibility window and dispute steps.
- [TikTok Shop Missing Package Refund](https://parcelclaim.app/platforms/tiktok/missing-item): Refund for a missing TikTok Shop package. Buyer Protection dispute process.
- [TikTok Shop Damaged Package Refund](https://parcelclaim.app/platforms/tiktok/damaged-package): Refund for damaged TikTok Shop package. Photo evidence requirements.
- [TikTok Shop Wrong Item Refund](https://parcelclaim.app/platforms/tiktok/wrong-item): Refund for receiving the wrong item from TikTok Shop. Dispute steps and timeline.
- [TikTok Shop Wrong Address Delivery Refund](https://parcelclaim.app/platforms/tiktok/wrong-address): Refund when TikTok Shop delivers to the wrong address.
- [Temu Late Delivery Refund](https://parcelclaim.app/platforms/temu/late-delivery): Refund for late Temu delivery. Purchase Protection eligibility and full refund steps.
- [Temu Missing Package Refund](https://parcelclaim.app/platforms/temu/missing-item): Refund for a missing Temu package. Purchase Protection dispute process.
- [Temu Damaged Package Refund (No Return)](https://parcelclaim.app/platforms/temu/damaged-package): Refund for damaged Temu package without return. Low-value item threshold.
- [Temu Wrong Item Refund](https://parcelclaim.app/platforms/temu/wrong-item): Refund for receiving the wrong item from Temu. Dispute steps.
- [Temu Wrong Address Delivery Refund](https://parcelclaim.app/platforms/temu/wrong-address): Refund when Temu delivers to the wrong address.
- [Shein Late Delivery Refund](https://parcelclaim.app/platforms/shein/late-delivery): Refund for late Shein delivery. On-Time Delivery Guarantee eligibility.
- [Shein Missing Package Refund](https://parcelclaim.app/platforms/shein/missing-item): Refund for a missing Shein package. Claim process and timeline.
- [Shein Damaged Package Refund](https://parcelclaim.app/platforms/shein/damaged-package): Refund for damaged Shein package. Photo evidence requirements.
- [Shein Wrong Size or Color Refund](https://parcelclaim.app/platforms/shein/wrong-item): Refund for receiving the wrong size or color from Shein. Returnless refund threshold.
- [Shein Wrong Address Delivery Refund](https://parcelclaim.app/platforms/shein/wrong-address): Refund when Shein delivers to the wrong address.
- [eBay Late Delivery Refund (MBG)](https://parcelclaim.app/platforms/ebay/late-delivery): Refund for late eBay delivery. Money Back Guarantee and Guaranteed Delivery coupon.
- [eBay Missing Item Refund](https://parcelclaim.app/platforms/ebay/missing-item): Refund for a missing eBay item. Money Back Guarantee process.
- [eBay Damaged Package Refund](https://parcelclaim.app/platforms/ebay/damaged-package): Refund for damaged eBay package. SNAD claim and photo evidence.
- [eBay Item Not As Described (SNAD) Refund](https://parcelclaim.app/platforms/ebay/wrong-item): Refund for eBay item not as described. SNAD claim playbook.
- [eBay Wrong Address Delivery Refund](https://parcelclaim.app/platforms/ebay/wrong-address): Refund when eBay seller delivers to the wrong address.
- [AliExpress Late Delivery Refund](https://parcelclaim.app/platforms/aliexpress/late-delivery): Refund for late AliExpress delivery. Buyer Protection 15-day window.
- [AliExpress Missing Package Refund](https://parcelclaim.app/platforms/aliexpress/missing-item): Refund for a missing AliExpress package. Buyer Protection dispute.
- [AliExpress Damaged Package Refund](https://parcelclaim.app/platforms/aliexpress/damaged-package): Refund for damaged AliExpress package. Photo evidence and dispute steps.
- [AliExpress Not As Described Refund](https://parcelclaim.app/platforms/aliexpress/wrong-item): Refund for AliExpress item not as described. SNAD claim.
- [AliExpress Wrong Address Delivery Refund](https://parcelclaim.app/platforms/aliexpress/wrong-address): Refund when AliExpress delivers to the wrong address.
- [Walmart Late Delivery Refund](https://parcelclaim.app/platforms/walmart/late-delivery): Refund for late Walmart delivery. 90-day return policy and dispute steps.
- [Walmart Missing Package Refund](https://parcelclaim.app/platforms/walmart/missing-item): Refund for a missing Walmart package. Marketplace seller rules.
- [Walmart Damaged Package Refund](https://parcelclaim.app/platforms/walmart/damaged-package): Refund for damaged Walmart package. Photo evidence requirements.
- [Walmart Wrong Item Refund](https://parcelclaim.app/platforms/walmart/wrong-item): Refund for receiving the wrong item from Walmart. Claim steps.
- [Walmart Wrong Address Delivery Refund](https://parcelclaim.app/platforms/walmart/wrong-address): Refund when Walmart delivers to the wrong address.
- [Target Late Delivery Refund](https://parcelclaim.app/platforms/target/late-delivery): Refund for late Target delivery. Target Circle 360 and RedCard perks.
- [Target Missing Package Refund](https://parcelclaim.app/platforms/target/missing-item): Refund for a missing Target package. Drive Up dispute process.
- [Target Damaged Package Refund](https://parcelclaim.app/platforms/target/damaged-package): Refund for damaged Target package. Photo evidence and return options.
- [Target Wrong Item Refund](https://parcelclaim.app/platforms/target/wrong-item): Refund for receiving the wrong item from Target. Claim steps.
- [Target Wrong Address Delivery Refund](https://parcelclaim.app/platforms/target/wrong-address): Refund when Target delivers to the wrong address.
- [Wayfair Late Delivery Refund](https://parcelclaim.app/platforms/wayfair/late-delivery): Refund for late Wayfair delivery. 30-day return window.
- [Wayfair Missing Item Refund](https://parcelclaim.app/platforms/wayfair/missing-item): Refund for a missing Wayfair item. Large-item claim process.
- [Wayfair Damaged Furniture Refund](https://parcelclaim.app/platforms/wayfair/damaged-package): Refund for damaged Wayfair furniture. Open Box Policy and assembly issues.
- [Wayfair Wrong Item Refund](https://parcelclaim.app/platforms/wayfair/wrong-item): Refund for receiving the wrong item from Wayfair. Claim steps.
- [Wayfair Wrong Address Delivery Refund](https://parcelclaim.app/platforms/wayfair/wrong-address): Refund when Wayfair delivers to the wrong address.
- [Best Buy Late Delivery Refund](https://parcelclaim.app/platforms/bestbuy/late-delivery): Refund for late Best Buy delivery. 15-day return and Geek Squad rules.
- [Best Buy Missing Package Refund](https://parcelclaim.app/platforms/bestbuy/missing-item): Refund for a missing Best Buy package. Claim process.
- [Best Buy Damaged Electronics Refund](https://parcelclaim.app/platforms/bestbuy/damaged-package): Refund for damaged Best Buy electronics. Photo evidence and exchange options.
- [Best Buy Wrong Item Refund](https://parcelclaim.app/platforms/bestbuy/wrong-item): Refund for receiving the wrong item from Best Buy.
- [Best Buy Wrong Address Delivery Refund](https://parcelclaim.app/platforms/bestbuy/wrong-address): Refund when Best Buy delivers to the wrong address.
- [Etsy Late Delivery Refund](https://parcelclaim.app/platforms/etsy/late-delivery): Refund for late Etsy delivery. Purchase Protection 30-day case window.
- [Etsy Missing Package Refund](https://parcelclaim.app/platforms/etsy/missing-item): Refund for a missing Etsy package. Purchase Protection case process.
- [Etsy Damaged Item Refund](https://parcelclaim.app/platforms/etsy/damaged-package): Refund for damaged Etsy handmade item. Quality dispute process.
- [Etsy Wrong Item Refund](https://parcelclaim.app/platforms/etsy/wrong-item): Refund for receiving the wrong item from Etsy. SNAD claim.
- [Etsy Wrong Address Delivery Refund](https://parcelclaim.app/platforms/etsy/wrong-address): Refund when Etsy delivers to the wrong address.
- [Mercari Missing Item Refund](https://parcelclaim.app/platforms/mercari/missing-item): Refund for a missing Mercari item. 72-hour return window.
- [Mercari Damaged Item Refund](https://parcelclaim.app/platforms/mercari/damaged-package): Refund for damaged Mercari item. Significantly not as described claim.
- [Mercari Wrong Item Refund](https://parcelclaim.app/platforms/mercari/wrong-item): Refund for receiving the wrong item from Mercari.

## Trust & Methodology
- [How Parcel Claim Works](https://parcelclaim.app/how-it-works): 5-step process: pick platform, describe issue, generate citation-backed letter in 60 seconds.
- [Parcel Claim Pricing](https://parcelclaim.app/pricing): Transparent pricing: $1.99 per letter or $9.99/month VIP with 7-day free trial.
- [Security & Privacy](https://parcelclaim.app/security): No photo uploads, no account scraping, encrypted payment. Your data stays yours.
- [Methodology](https://parcelclaim.app/methodology): How we source, verify, and cite every refund policy. Quarterly re-verification, no invented data.
- [Resources](https://parcelclaim.app/resources): All Parcel Claim guides, blog posts, and tools organized by what you need.
- [Parcel Claim — AI-Powered Refund Letter Generator](https://parcelclaim.app/): Get your money back in 60 seconds. We generate English claim letters citing official policies for 12 platforms. Just $1.99 per letter.

## Available Languages
- [English](https://parcelclaim.app/llms.txt) — default
- [Español](https://parcelclaim.app/llms.txt?lang=es) — Spanish
- [Français](https://parcelclaim.app/llms.txt?lang=fr) — French
- [Deutsch](https://parcelclaim.app/llms.txt?lang=de) — German

## Company & Legal
- [About Parcel Claim](https://parcelclaim.app/about)
- [Contact](https://parcelclaim.app/contact) — support@parcelclaim.app
- [Privacy Policy](https://parcelclaim.app/privacy)
- [Terms of Service](https://parcelclaim.app/terms)
- [Refund Policy](https://parcelclaim.app/refunds)
- [Sitemap](https://parcelclaim.app/sitemap.xml)
- [RSS](https://parcelclaim.app/rss.xml)